Last updated: 25 December 2025
At poojakhatkarwellness.com, operated by Pooja Enterprises, we aim to deliver your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
- All orders are processed within 1–2 working days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- You will receive an order confirmation and tracking details once your order is dispatched.
2. Shipping Locations
- We currently ship across India.
- At present, we do not offer international shipping.
3. Delivery Timeline
- Estimated delivery time: 3–7 working days, depending on your location.
- Remote or rural areas may take slightly longer due to courier availability.
- Delivery timelines are estimates and may vary due to:
- Courier partner delays
- Weather conditions
- Government restrictions
- Unforeseen logistical issues
4. Shipping Charges
- Shipping charges (if applicable) will be clearly displayed at checkout.
- Free shipping offers, if any, will be mentioned on the website or product page.
5. Courier Partners
We use trusted third-party courier and logistics partners to ensure safe and reliable delivery of your order.
6. Tracking Orders
- Once your order is shipped, you will receive a tracking ID via SMS or email.
- You can track your order using the link provided in the shipping confirmation message.
7. Delayed or Failed Delivery
- If delivery is delayed beyond the estimated timeline, please contact our support team.
- ADVI WELLNESS is not responsible for delays caused by:
- Incorrect or incomplete address provided by the customer
- Customer unavailability at the time of delivery
- Courier partner issues beyond our control
8. Incorrect Address or Non-Delivery
- Please ensure your shipping address and contact details are correct at checkout.
- If an order is returned to us due to incorrect address or failed delivery attempts:
- Re-shipping charges may apply, or
- The order may be cancelled, and a refund (excluding shipping charges) may be processed.
9. Damaged Packages
- If the outer package appears damaged at the time of delivery, please do not accept the delivery and inform us immediately.
- If damage is discovered after delivery, contact us within 48 hours with photos or video proof.
10. Order Modification
- Shipping address or order details cannot be modified once the order is shipped.
- For urgent corrections, contact us immediately after placing the order.
11. Changes to Shipping Policy
ADVI WELLNESS reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with a revised date.
12. Contact Us
For shipping or delivery-related queries, please contact:
Pooja Enterprises
📍 Karnal, Haryana – 132039, India
📧 Email: Admin@poojakhatkarwellness.com
📞 Phone: 8295599930