At poojakhatkarwellness.com, operated by Pooja Enterprises, customer satisfaction is important to us. This Refund & Cancellation Policy outlines the terms under which refunds, returns, and cancellations are accepted.
1. Order Cancellation
a) Cancellation Before Shipping
- Orders can be cancelled before they are shipped.
- To cancel an order, please contact us immediately via email or phone with your Order ID.
- If the order has not yet been dispatched, a full refund will be initiated.
b) Cancellation After Shipping
- Once the order has been shipped, cancellation is not allowed.
2. Returns Policy
Due to the nature of our Ayurvedic and wellness products, we maintain strict hygiene and safety standards.
- Opened, used, or tampered products are not eligible for return or refund.
- Returns are accepted only in the following cases:
- Product received is damaged
- Product received is defective
- Wrong product delivered
3. Return Request Process
- Return requests must be raised within 48 hours of delivery.
- Customers must share:
- Order ID
- Clear photos or video of the damaged/incorrect product
- Requests sent after 48 hours may not be accepted.
Once approved, return instructions will be shared.
4. Refund Policy
- Refunds are processed only after inspection and approval of the returned product.
- Approved refunds will be credited to the original payment method.
- Refund processing time:
- 5–7 working days after approval
- Bank or payment gateway delays may vary
5. Non-Refundable Items
The following are not eligible for refund or return:
- Used or partially used products
- Opened or seal-broken products
- Products damaged due to misuse or negligence
- Orders placed with incorrect shipping details provided by the customer
6. Shipping Charges
- Shipping charges (if any) are non-refundable, unless the return is due to our error (wrong or damaged product).
7. No Guarantee of Results
- Our products are Ayurvedic / herbal supplements.
- Results may vary from person to person.
- Refunds will not be issued based on dissatisfaction with results or effectiveness.
8. Refusal of Refunds
ADVI WELLNESS reserves the right to refuse refunds or returns if:
- Policy conditions are not met
- Evidence provided is insufficient
- The request is found to be fraudulent
9. Changes to This Policy
We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be updated on this page with a revised date.
10. Contact Us
For cancellation, return, or refund-related queries, please contact:
Pooja Enterprises
karnal, Haryana – 132039, India
Email: admin@poojakhatkarwellness.com
Phone: 8295599930